Wednesday, February 5, 2020


The ACRL Instruction Section Management & Leadership Committee invites you to join us for our spring webinars:

Emotions in the Workplace

Wednesday, February 26, 1:00 – 2:00 p.m. CST
After registering, you will receive a confirmation email containing information about joining the meeting.

Many different forms of work contain a requirement, often unspoken, for employees to “put on a happy face,” and careers like librarianship, with high customer-service interactions requiring emotional labor, often tax employees’ physical and emotional health. This work can be even more draining for employees who are marginalized by virtue of their race, religion, sexual orientation, gender identity, or disability. Leaders are influential in setting the stage for how emotion work is viewed in an organization and can thus play a role in creating conditions that encourage emotionally healthy work environments for everyone. In this session, we’ll discuss the science behind emotional labor, emotional intelligence, and emotional regulation. We’ll also offer suggestions for leaders to implement practices that lessen the negative impacts such work can bring and enhance emotional understanding and management.

Presenter: Miriam L. Matteson
Associate Professor at the Kent State University School of Information and Interim Associate Dean in the College of Communication and Information

Miriam’s research broadly explores emotion in the workplace, including emotional labor, dispositional affect, as well as interpersonal and emotional soft skills in a variety of library settings. She is also engaged in research and program development on continuing management education for librarians. She has published in College and Research Libraries, Library and Information Science Research, Library Management, Library Quarterly, and portal: Libraries and the Academy. She is the editor of the Future Voices in Public Services column in Public Services Quarterly. Before earning her PhD in Library Science from the University of Maryland she worked as a reference and instruction librarian at the University of Maryland University College. She has also worked as a music cataloger at Indiana University, and a project manager at Universidad Simon Bolivar in Caracas, Venezuela.

Management & Leadership: The Practical Application of the Theories Behind Team Building

Thursday, March 19, 1:00 – 2:00 p.m. CST
After registering, you will receive a confirmation email containing information about joining the meeting.

Working in teams can be a productive method of completing complex tasks while also engaging in participatory learning. Team-based work combines the skills, knowledge, and experience of individuals to work and create with innovation and efficiency. However, team building is an ongoing process, and those in leadership should be thoughtfully intentional when it comes to team building. This webinar will look at team development models, their practical application, and use by managers and leaders. 

Presenter: Nikhat J. Ghouse (pronounced: Nick-Khath Goss)
Associate Librarian for the Social Sciences and the Coordinator of the Diversity Alliance Residency Program at American University

In addition, to her day job, Nikhat works at an Organization Development Consultant within libraries and academia. Her area of expertise includes change management, strategic planning, diversity & inclusion, and facilitation. Additionally, Nikhat is the incoming Chair of the ACRL Instruction Section. She completed her Master of Science in Organization Development at the School of Public Affairs at American University,  a Master of Library and Information Science at the University of Pittsburgh, and a Bachelor of Arts in History at Cleveland State University.  

Inclusive Pedagogy and Inclusive Instructional Programs

Thursday, April 2, 1:00 – 2:00 p.m. CST
After registering, you will receive a confirmation email containing information about joining the meeting.

[Program description forthcoming]

Maisha Carey, Organizational Development and Learning Librarian, Senior Assistant Librarian, University of Delaware
Meg Grotti, Assistant Head of Instructional Services, University of Delaware

1 comment:

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